City of Alexandria, Virginia
MEMORANDUM
DATE: NOVEMBER 20, 2024
TO: THE HONORABLE MAYOR AND MEMBERS OF CITY COUNCIL
THROUGH: JAMES F. PARAJON, CITY MANAGER /s/
FROM: GREG USEEM, DIRECTOR, OFFICE OF PERFORMANCE ANALYTICS
DOCKET TITLE:
TITLE
Consideration of the 2024 Alexandria Resident Survey Results
BODY
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ISSUE: Results of the 2024 Resident Survey
RECOMMENDATION: That City Council receive the results of the 2024 Alexandria Resident Survey.
BACKGROUND: The Office of Performance Analytics (OPA) contracted with ETC Institute and administered a resident survey from April to June of this year. The random sample survey assesses Alexandria residents' satisfaction with the delivery of city services across various topics. The six-page survey, along with a cover letter and postage-paid return envelope, was distributed via mail to a randomly selected sample of households. The cover letter outlined the survey's purpose and encouraged recipients to return their completed survey by mail or participate online. This is the first resident survey conducted since before the COVID-19 pandemic. Ultimately, 1,147 residents completely the survey, which allows for overall results to be interpreted as representative of city residents with precision of at least ?2.88% at the 95% level of confidence. This ensures reliability in the findings, reflecting a strong representation of the views and opinions of Alexandria residents who participated in the survey. The purpose of the survey is to provide staff with actionable information to empower the City to make informed decisions.
DISCUSSION:
The City of Alexandria received high satisfaction ratings across a variety of city services and factors from the 1,147 respondents randomly selected to provide feedback. Respondents were asked to rate services and sentiments as: "very satisfied," "satisfied," "neutral," "dissatisfied,"...
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