City of Alexandria, Virginia
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MEMORANDUM
DATE: SEPTEMBER 21, 2021
TO: THE HONORABLE MAYOR AND MEMBERS OF CITY COUNCIL
FROM: MARK B. JINKS, CITY MANAGER /s/
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TITLE
Consideration of a Joint City of Alexandria and Arlington County Next Generation 9-1-1 (NG 9-1-1) Computer Aided Dispatch (CAD) Project.
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ISSUE: Consideration of Collaboration between the City of Alexandria and Arlington County in regard to a Next Generation 9-1-1 Computer Aided Dispatch System (CAD).
RECOMMENDATION: That City Council endorse the City of Alexandria's participation in the joint City of Alexandria and Arlington County Next Generation 9-1-1 Computer Aided Dispatch System project.
BACKGROUND: Next Generation (NG) 9-1-1 is an Internet Protocol-based system that allows digital information (e.g., voice, photos, videos, text messages) to flow seamlessly from the public, through the 9-1-1 network to emergency responders. NG 9-1-1 will benefit the residents, visitors, and businesses of the City of Alexandria and the National Capital Region (NCR) by enhancing call delivery resiliency and reliability; creating network redundancy and diversity; enabling real-time photo and video transmissions; and improving call transfer capabilities across jurisdictions. Purposeful implementation of NG 9-1-1 will maximize the region's continued commitment to timely and effective delivery of interoperable 9-1-1 service.
In September 2019, the City of Alexandria and Arlington County successfully implemented a joint NG 9-1-1 phone system focusing on inoperability and improving efficiency in the handling of 9-1-1 calls in order to improve operational standards and increase public safety in the region. This single integrated system which was jointly planned, procured, installed and operated provides both jurisdictions the ability to receive and process their respective 9-1-1 (emergency) and 10-digit (non...
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