City of Alexandria, Virginia
MEMORANDUM
DATE: JUNE 17, 2020
TO: THE HONORABLE MAYOR AND MEMBERS OF CITY COUNCIL
FROM: MARK B. JINKS, CITY MANAGER /s/
DOCKET TITLE:
TITLE
Consideration of the 2020 Alexandria Resident Survey Results.
BODY
ISSUE: Results of the 2020 Alexandria Resident Survey.
RECOMMENDATION: That City Council receive the results of the 2020 Alexandria Resident Survey.
BACKGROUND: The City conducted a resident survey in January and February 2020 to collect data on residents' satisfaction with City services (the survey was distributed and collected before the COVID-19 emergency). The survey, developed in conjunction with the National Research Center (NRC) and the International City and County Managers' Association (ICMA), included standardized questions to allow comparison to other jurisdictions and questions specific to Alexandria's needs. The survey was last conducted in 2018 and is planned to occur every two years.
This presentation provides meaningful highlights of the survey results including comparisons with jurisdictions nationally and statistically significant demographic differences as well as changes from the last (2018) survey. For the comprehensive results, detailed reports are attached. Results from the survey will be used to inform decisions, track progress on the City's Strategic Plan, and indicators in the City's performance dashboards.
The survey was distributed by mail to a random, representative sample of 3,000 Alexandria households; of that sample, 634 returned surveys, equaling a 22% response rate. The survey should be considered statistically representative of the Alexandria population at large with a 95% confidence interval and a margin of error of +/- 4% for all respondents. This year, the survey was offered in the city's top four languages: English, Spanish, Arabic, and Amharic. However, all surveys were completed in English. Recipients received four reminders to complete the survey. A random sample so...
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