City of Alexandria, Virginia
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MEMORANDUM
DATE: APRIL 18, 2018
TO: THE HONORABLE MAYOR AND MEMBERS OF CITY COUNCIL
FROM: MARK B. JINKS, CITY MANAGER /s/
DOCKET TITLE:
TITLE
Consideration of the 2018 Alexandria Resident Survey Results.
BODY
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ISSUE: Results of the 2018 Alexandria Resident Survey.
RECOMMENDATION: That City Council receive the results of the 2018 Alexandria Resident Survey.
BACKGROUND: The City conducted a resident survey in January and February 2018, to collect data on residents' satisfaction with City services. The City has conducted similar resident surveys in 2017, 2016, and infrequently prior to that. The survey, developed in conjunction with the National Research Center (NRC) and the International City and County Managers' Association (ICMA), included standardized questions to allow comparison to national benchmarks and questions specific to Alexandria needs. Results will be used to inform decisions, track progress on the City's Strategic Plan, and provide data for performance reports.
The survey was distributed by mail to a random, representative sample of 3,000 Alexandria households; of that sample, 695 returned surveys, equaling a 24% response rate. This is considered a favorable response rate. Recipients received three reminders and the survey was available in Spanish. A random sample sought to ensure that the survey was completed by a diverse representative group of residents across Alexandria. To that end, if under or over reporting occurred, survey responses were weighted to reflect the City's demographics based on data from the U.S. Census Bureau. The survey should be considered statistically representative of the Alexandria population at large with citywide questions having a 95% confidence interval with a margin of error of +/- 4%.
DISCUSSION: Alexandria continues to be a place where residents want to live. Most residents (94%) wo...
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