City of Alexandria, Virginia
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MEMORANDUM
DATE: APRIL 19, 2017
TO: THE HONORABLE MAYOR AND MEMBERS OF CITY COUNCIL
FROM: MARK B. JINKS, CITY MANAGER /s/
DOCKET TITLE:
Title
Oral Report on the 2017 Resident Survey Results.
Body
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ISSUE: Results of the 2017 Alexandria Resident Survey.
RECOMMENDATION: That City Council receive the results of the 2017 Alexandria Resident Survey.
BACKGROUND: The City conducted a resident survey in January and February 2017, to collect data on residents' satisfaction with City services. The survey, developed in conjunction with the National Research Center (NRC) and the International City and County Managers' Association (ICMA), included standardized questions to allow comparison to national benchmarks and questions specific to Alexandria needs. Results will be used to guide the City's budget process, track progress on the City's Strategic Plan, and provide data for performance reports. This survey was also conducted in 2016 and will be conducted annually going forward so resident satisfaction is annually measured and response trends are tracked.
The survey was distributed by mail to a random, representative sample of 3,000 Alexandria households; of that sample, 689 returned surveys, equaling a 24% response rate. Recipients received three reminders and the survey was available in Spanish. A random sample sought to ensure that the survey was completed by a diverse group of residents across Alexandria. To that end, if under or over reporting occurred, survey responses were weighted to reflect the City's demographics based on data from the US Census Bureau. The survey should be considered statistically representative of the Alexandria population at large with citywide questions having a 95% confidence interval with a margin of error of +/- 4%....
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