City of Alexandria, Virginia
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MEMORANDUM
DATE: APRIL 6, 2016
TO: THE HONORABLE MAYOR AND MEMBERS OF CITY COUNCIL
FROM: MARK B. JINKS, CITY MANAGER /s/
DOCKET TITLE:
TITLE
Consideration of the Results of the 2016 Alexandria Community Survey.
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ISSUE: City Council receipt and discussion of the 2016 Alexandria Community Survey, which collected data on resident satisfaction with City services and priorities.
RECOMMENDATION: That City Council receive and discuss the 2016 Alexandria Community Survey.
BACKGROUND: In order to collect data on residents' satisfaction with services and priorities to assist with the current City Strategic Plan development process, the City conducted a community survey in December 2015 and January 2016. The survey, developed in conjunction with the National Research Center (NRC) and the International City and County Managers' Association (ICMA), included both standardized questions to allow comparison to national benchmarks, and questions specific to Alexandria needs. Results will be used to guide the City's budget process, as well as to provide additional indicators for performance reports. The last survey the City conducted was in 2009.
The survey was distributed by mail to a random, representative sample of approximately 1,400
Alexandria residents, who had the option to return the survey by mail or complete it online.
Recipients received up to five reminders to return their feedback. The survey was available in
English and Spanish, although only one response in Spanish was received. A random sample sought to ensure that the survey was completed by a diverse group of residents across Alexandria and should be considered statistically representative of the Alexandria population at large. There were 357 completed responses, which provides a margin of error of ?5%.
DISCUSSION: NRC's analysis indicate...
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